ServiceFlow AI ? Customer Operations Workflow Automation
ERP-connected where-is-my-order workflows with human-in-the-loop send. Canonical page: /products/serviceflow.
The problem
Where-is-my-order questions flood customer service queues; generic bots invent answers.
What you get
Classify status asks, read ERP sales-order facts, draft a reply, send only after human review.
ERP focus: Sales orders, shipments, line status (read path first)
Typical impact: Faster, accurate status with human-gated send (roadmap)
Related pages
Frequently asked questions
What does ServiceFlow AI automate?
ServiceFlow AI automates customer operations and ERP-connected service workflows with ERP-native validation, exception routing, and human-in-the-loop review before transactions post. It focuses on document and request intake for this workflow—not a generic chatbot layer.
Does ServiceFlow AI require replacing our ERP?
No. ServiceFlow AI posts to your ERP as the system of record. We ship one deep adapter first (typically Epicor Kinetic for OrderFlow); additional ERPs follow paid pilots — depth before breadth on day one.
How does ServiceFlow AI handle exceptions and approvals?
ServiceFlow AI routes low-confidence extractions, rule failures, and policy exceptions to human-in-the-loop review queues. Approvers see source documents alongside proposed ERP drafts, and every decision is logged in an audit trail before posting.
Can we pilot ServiceFlow AI before a full rollout?
Yes. Most teams start with a fixed-fee pilot ($5,000–$25,000 over 2–6 weeks) on one workflow and one ERP integration—often customer operations and ERP-connected service workflows—then expand modules on the shared platform after validating ROI.
How is ServiceFlow AI priced?
ServiceFlow AI is a workflow module on the Sabhya platform. After the pilot, pricing is a monthly platform fee ($1,500–$5,000) plus a module fee ($1,000–$4,000) scaled by operational volume such as orders or invoices per month—not AI tokens or per-seat licenses. See the pricing page for published ranges.